Codingal is on a mission to inspire school kids to fall in love with coding.
Codingal (www.codingal.com) has empowered 100,000+ students by enabling them to start learning coding via competitions and high-quality coding education. The coding curriculum is based on K-12 Computer Science Framework and accredited by STEM.org, which students find very fun & engaging. Kids take live 1:1 classes from expert Computer Science teachers.
Codingal is a global company, based out of the US, and backed by top investors including Rebright Partners and Y Combinator.
Parents and kids from all over the world trust Codingal to get high quality coding education. Read reviews here - https://www.codingal.com/reviews-and-testimonials/
Coding helps improve logical thinking and problem-solving skills by 70% among kids at a young age, also enabling them to perform better in other subjects in school. Moreover, coding jobs are the future. They already constitute more than 60% of all jobs in science, technology, engineering, and math. While still in school, those who start young will be ahead of everyone by the time they get into college. They will be creators of the future. Learning to code at a young age will inspire more kids, including girls, to take up Computer Science as a major when entering college. Today, schools and traditional education systems are not equipped to provide the right coding education to children. Codingal is here to change that and empower every student with the tools, content, and live coding classes to start learning to code and build anything they can imagine.
About the role:
Lead and mentor a team of associates.
Understand the needs, queries and issues and find immediate solutions to resolve their problems.
Manage & Resolve complex issues / Escalations / Grievances raised by the students
Taking complete ownership of upselling, referrals and renewals vertical.
Establish & monitor the processes which best utilise team talents for meeting goals
Leads projects within the team to achieve milestones and objectives
Work on building new processes from planning to execution
Driving product adoption & ensuring a delightful experience for the students
Measure and maintain student and parent NPS
Collate customer feedback and provide inputs for product improvements to the product team
Goes without saying, good communication skills and will do whatever it takes to get the job done: happy and paying customers.
To be successful in this role, you must have
1. A degree in Computer Science
2. Excellent communication and interpersonal skills
3. Excellent skills in MS Office, documentation
4. Customer Satisfaction Focus: Ability to listen and active problem-solving skills
5. Project management: Remarkable detail orientation for making accurate trackers
6. Database management: Quick query response and resolution
7. Ability to analyse large amounts of data
8. Operations Experience: The role requires an analytical, structured, detail-obsessed approach
9. Critical thinking and troubleshooting skills
10. At least 1 year of experience working in a Managerial position
11. Experience working in the K12 educational system is a big advantage
Salary: 4L-6L CTC + performance variable upto 1L + stock options
You get to work with a young & smart team who are on a mission to change the landscape of coding education in India. Come, join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!
