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Roles and Responsibilities
- Handle customer queries primarily via web chat.
- Educate current customers and potential customers on products and services.
- Should be willing to handle customer escalations and calls when need persists.
- Achieve the KPI’S and objectives in the cadence set by the team.
- Building connection/rapport to personalise the chat conversation.
- Be an active and responsible team member in all aspects of work.
Workspace Requirements
- Private workroom with the ambience to handle calls.
- Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
Requirements
- 1-2 years of experience in chat or customer facing roles.
- Exceptional oral and written communication skills.
- Passion towards amazing customer experience.
- Excellent typing skills including speed and accuracy.
- Ability to multitask and manage multiple conversations simultaneously.
- Willing to work in rotational night shifts.
- Flexibility to work in night shifts.
- Good analytical and interpretational skills.
- Attention to detail.
