Vodafone Work from Home Jobs

 

Customer Service Adviser

Full Time / Part Time:  Full Time

Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Home Based

Salary: £19,890 plus £2000 OTE per annum  

Hours: Full-time - 37.5 contracted hours per week. We require candidates to be full flexible to work shifts within the hours of 8am-6pm Monday to Friday.

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

What will you be doing?

We are on a journey to provide the most efficient service for our corporate mobile customers. As a Customer Service Adviser in this team, you will be providing support and resolution to customers from large and small businesses who are facing challenges with their Mobile based product/service with Vodafone. You will own the customer relationship, handling and resolving calls, emails and webchat messages in an efficient and timely manner. The role will also include liaising with other departments within Vodafone Corporate to resolve account queries. Corporate Account and Service Managers will also require support to ensure the smooth running of the customer accounts.

Who are we looking for?

To be successful in this role we would love for you to have the following skills/ experience:

 

• A professional and friendly telephone manner. 
• Passion for delivering the best customer service. 
• IT literate - being able to confidently use around 10-15 systems.
• Communication skills - being able to speak in a clear, concise and confident manner.
• Resilient and able to adapt to changes in policies and procedures within the role.
• Be a team player whilst also working well independently at home. 
• Able to identify suitable resolutions first time, to ensure first call resolution. 
• Be able to take accountability and ownership of customer queries to ensure they are resolved in a time effective way.
• A continuous improvement mindset and a willingness to learn. 

Remote working requirements:

In order to be successful in this home based role, there are some minimum requirements that you would need to commit to:

 

• Reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:
  • Minimum download speed = 10 mbps, minimum upload speed = 5mbps
• Able to work in a private and distraction free space that must have a door that you can close to keep out the noise where your laptop screen will not be visible to others due to Data Protection. 
• You will be provided with a laptop and headset, additional items can be ordered through the system upon joining the business.

What’s in it for you?

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

 

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

Vodafone UK’s homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborate and simply connect. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey. 

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.