Job description
Virtual Hiring for Customer Service- Chat Process
Job Description:
1. Provides customer support by email or instant message to consumers. Serves as primary
contact for inbound customer issues. Escalates more technical product-related issues to
proper Product Support department.
2. Processes a high volume of consumer inquiries of FIS products and services and resolves a
targeted percentage of those inquiries.
3. Troubleshoots customer problems, identifies root cause of problem and uses tool and
resources appropriately to determine how to resolve customer problems.
4.When unable to resolve problems in a reasonable amount of time, will escalate to appropriate
resource. Follows up on escalated issues with coaching and mentoring to learn appropriate
solution and expand overall knowledge.
5.Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle
time.
6.May provide guidance and/or mentoring to less experienced Customer Service Associates -
Consumer.
7. Other related duties assigned as needed.
Requirements:
- We are ok to Hire Freshers & candidates with 0-2yrs of work experience.
- We hire Graduate / Undergraduate for this role.
- Candidate should have good written/ Verbal English.
- Good Typing Speed.(90 % accuracy .25 wpm)
Additional Information:
- Candidate should be flexible with Rotational shifts & Rotational Week offs
- 5 days working
- One side cab facility available
- Salary offered - INR 18400 per month in hand over and above Incentives are based on your performance
Important Note:
AS PER THE SITUATION OF COVID -19, WE ARE CONDUCTING TELEPHONIC CLOSURE.
FOR INTERVIEWS please share your resume on : meetika.arora@fisglobal.com
acl-ind_referralprogram@fisglobal.com
Position - "Customer Service Associate / Team Member (Chat) UK Telco"
Description:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits
A variety of career development tools, resources and opportunities, With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online.
Share your resume on meetika.arora@fisglobal.com
RoleNon - Tech Support - Voice / Blended
Industry TypeBPO / Call Centre
Functional AreaCustomer Success, Service & Operations
Employment TypeFull Time, Permanent
Role CategoryVoice / Blended
Education
UG :Graduation Not Required, Any Graduate
PG :Any Postgraduate, Post Graduation Not Required
Doctorate :Doctorate Not Required, Any Doctorate
