Job Description :-
Role : Customer Success Associate
Industry Type : BPO / Call Centre
Functional Area : Customer Success, Service & Operations
Employment Type : Full Time, Permanent
Role Category : Customer Success
Education : Any Degree
Roles and Responsibilities :
- Customer Support: Outbound Calls/Email Process to provide them with a solution to their queries
- Customer Query and Complaints Resolutions & maintain a high level of customer-focus to achieve customer happiness.
- Ability to deal with Shifting priorities and high workload
- Serve as a point of contact for customer and internal escalations.
- Excellent written and verbal communication Skills
- Strong Customer service skills
- Must be very confident and presentable
- Should have excellent convincing and problem solving Skills
- Team-Oriented, Self-Motivated and Performance Oriented.
- Ability to read, write & communicate in English or other language (Hindi) required.
- Must be a self-starter, Organized, details oriented employee.
Desired Candidate profile :-
- Excellent English communication required
- Should have the work experience in a customer service or technical support (If candidate is having experience more than 1 yr.)
- Minimum Qualification: 12th/10th & should be a Graduate
- Work Experience: Fresher & 1 to 2 years
- Flexible to work for 6 days with 1 rotational off
- Email/Voice Process.
