24-7 Intouch Work From Home 2023 Hiring Freshers for Chat Support 24-7 Intouch Across India. Candidates with technical graduation degree are eligible to apply for the job role. Below are the 24-7 Intouch Job description, Eligibility and hiring process.
JOB DESCRIPTION :-
Company Name: 24-7 Intouch
Job Role: Chat Support
Location: Remote
Employment Type : FULLTIME
Industry Type : Contact center & technology company
Experience: Freshers
Education: Bachelor's Degree
Last Date: ASAP
About Us
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch's customizable customer care platform allows clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 20 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
About the Job
Our ideal candidate shall have an excellent customer service skills and be passionate about helping customers. Candidate need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidate will be responsible to resolve queries related to order, inventory, billing via Live Chat and ensure the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool..
Job Responsibilities
- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
- Contacts can be from customers and/or shoppers
- Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Responsible to document customer transactions accurately in the appropriate systems
- Coordinate with the co-workers, lead persons and other departments as appropriate
Candidate Profile
- A graduate degree with 0 to 5 years experience in an International call center, preferably into Chat Operations
Preferred Skills/Abilities/Exposure:
- Preferred candidates with understanding on eCommerce websites
- Should possess effective written communication skills and comprehension skills
- Excellent Typing Speed: (At least 30 wpm)
- Excellent interpersonal, intrapersonal skills, team player
- Willing to work in Night Shifts (24/7)
- Should work from Office during Training (90 Days)
Call HR for more details
Name: Siva
Phone: 7981422357
Email: ch.ramakrishna@24-7intouch.com
