Job description
CAREER OPPORTUNITY
THE ROLE: Customer Service Associate - Non-Voice Email and Chat,
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! Were looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.
As a Customer Service Associate - Non-Voice Email And Chat, You Will
Provide support and resolve technical issues via email and other electronic communications
Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
Leverage your experience to provide feedback to the team on how to improve our services
Drive customer communication during critical events.
As a Customer Service Associate - Non-Voice Email And Chat, You Have
6 months to 4 years of customer service experience through phone, email and chat.
Fluency in written English
Experience in the gaming/tech support (asset)
Excellent oral and/or written communication skills
Customer service experience with strong customer focus
Excellent team player with experience and passion for gaming
Strong multi-tasking skills
Strong analytical and troubleshooting skills
The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
Benefits of working as a Customer Service - Non-Voice Email and Chat:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
Interested People can Contact HR Anjali @ 7829960123 or Share me your updated cv to anjali.ramesh@24-7intouch.com
