About PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Position Responsibilities:
- Volume forecasting and capacity planning across different line of business and different channels of Merchant Helpdesk team and ensure SLAs are met month-on-month
- Create multiple Forecasting Models considering business inputs as variables like customer behaviour, decay, regression, time series.
- Drive forecast accuracy targets at a Month/Day/Interval level for various line of businesses
- Develop & deliver dashboards and presentations to senior management
- Proactive Detection, Alerts and Notifications on Gaps
- Work with outsourced partners and other internal departments to drive and achieve common goals
- Benchmark WFM practices, identify gaps and create roadmap to facilitate continuous transformation of WFM Services
- Follow Up and closures on monthly vendor RnP metrics and scores.
- Ability to handle business continuity plans
- Designing and producing MIS and reporting to meet management needs
- Generating periodic and adhoc MIS reports on traffic conversion as per deadlines
- Performing business analysis to identify process improvements for increasing business efficiency and effectiveness
- Ability to handle PR/PO, Invoice validation and Pay-out process
Applicants Specifications & Qualification:
- Minimum 2 years of work experience in the contact center planning environment. Graduate in Maths /Statistics/Economics or planning management
- Advanced level expertise in MS Excel and MS PowerPoint
- Must be a self-starter who requires minimal supervision, with excellent problem-solving skills
- Understanding of Forecasting/Scheduling/Capacity Planning principles
- Understanding of WFM functioning and deliverables
- Good analytical skills for MIS, number-crunching & reporting to internal & external customers.
- Good verbal & written communication skills
PhonePe Full Time Employee Benefits
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog
