Roles and Responsibilities
Manage inbound Call via Chat and solve customers queries, register complaints.
Proactively keeps up to date on new procedures
Complete understanding of the platform and process.
Complete ability and empowerment to provide end to end resolution (including online and offline if required)
Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
Rotational Shift 24x7
Rotational Week Off - 1 in week.
Desired Candidate Profile :
Good verbal and written Communication in English
Typing Speed minimum: 30 Mbps
Accuracy : 90%
Qualification - 12th and Above .
Must have the below requirements for applying -
Personal Laptop/desktop with active webcam-
Internet connection any Broadband / Wi-Fi connection with minimum 50 Mbps Speed
Operating System - Windows 10 and above
System RAM 4GB
Minimum i3 or AMD Ryzen_3 and more.
Processor Speed - Should be 2.0 GHz and more.
Perks and Benefits:
Permanent WFH
Incentive.
Flexible shifts.
Flexible week off.
Note :
Step: 1 - Check the links below
Step:2 - Read the job description Carefully
Step:3 - Fill your personal and academic details
Step:4 - Review and Submit Application
