Amazon Recruitment 2023: Hiring Customer Service Associate - Check Out This Post for Details on Eligibility and Application Process!
Job Description :-
Key Responsibilities:-
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Eligibility Criteria:
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Preferred skills:-
- Excellent communication skills (written and verbal)
.Ability to communicate correctly and clearly with all customer. - Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Selection Process Criteria -
The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic.
Application Procedure - To apply for this recruitment, Applicants can apply from the official web portal or apply for the link given below.
Application Charge/Fee - There is no application fees for this recruitment by Amazon (Work from Home).
